Your brand. Your customers. Our platform.
SVH Software licenses the SVH Platform to device makers, who ship it under their own brand. You own the customer, the brand and the price. We supply and maintain the platform, and our fees grow only as your connected fleet grows.
Who does what
You own everything your customer sees. SVH owns the platform behind it.
| Area | You, the device maker | SVH |
|---|---|---|
| Brand and product name | Yours, on every screen and document | Not shown to your customers |
| Customer relationship and price | You own it | No direct contact with your customers |
| Device integration | Device knowledge and test units | Agent or bridge integration for your device |
| Platform software | Feedback and feature requests | Development, security patches, new releases |
Start small, commit once it works
Five steps from a first call to launch. Each one depends on the last.
- Discovery callWe review your devices, customers and integration needs.
- Proof of conceptWe connect one of your devices to a demo setup in your brand.
- Paid pilotOne customer site for a fixed period, with success criteria agreed up front.
- Partner agreementTerms and launch plan, based on the pilot results.
- Launch and growYou roll out to your customers; we build features from your roadmap.
Your field team installs; your customer's IT hosts it.
You operate it for your customers.
We operate it for you. Move between options at any time.
What your product inherits
Features your customers get on day one, without your team building them.
- Device identity
- Factory birth certificates, enrollment and attestation, with no PKI team of your own.
- Secure updates
- Signed updates in waves with rollback, plus offline USB for sites without internet.
- Data delivery
- Offline-first, ordered and acknowledged. Your data always arrives.
- Integrations
- Webhooks and APIs for any system; FHIR, HL7, ASTM and POCT1-A2 for IVD devices.
- Fleet operations
- Enrollment queues, device twins, health and audit in a console with your brand.
- Licensing
- Signed license codes per installation, issued through the SVH Partner Portal.
- Security evidence
- An SBOM, audit trails and security documentation with every release.
Four steps to a connected product
What your engineers do, in order.
- Embed the agentPut the SVH Device Agent on your embedded-Linux device, ARM or x86, or connect fixed devices through the SVH Device Bridge.
- Declare what your app may doYour application ships as a module with a signed manifest. The sandbox enforces it.
- Enroll the deviceThe birth certificate installed in your factory gets the device an operational identity on first contact.
- Ship it as your productIdentity, updates, data delivery, consoles and integrations are now features of your product.
A device simulator lets your engineers exercise the full integration before hardware is on the bench.
Installing and supporting many sites
Your team supports your customers first-line. SVH stands behind you for platform issues.
We train your team and provide an install checklist. Installs are repeatable because the platform ships as containers.
We support the current and the previous release. Sites upgrade within an agreed window.
Your support team escalates to us with a diagnostic bundle from the site attached.
Our commitments
Written into every partner agreement.
- Your data stays yours
- Device and customer data belongs to you and your customers. We never resell it.
- Your customizations stay yours
- Branding and product-specific settings you fund remain your property.
- No lock-in on deployment
- Run it on premises, in your cloud or hosted by us, and move between them.
- Continuity
- If we ever stop supporting the platform, your licensed deployment keeps running.
Questions partners ask
Who do we sign with?
SVH Software Inc., the company that builds and supports SVH Platform.
What do we pay for?
Pricing is set per partner, based on your devices and fleet size. We walk you through it on the first call.
Who supports our customers?
Your team, with SVH behind it for platform issues and escalations. We go through the details on the call.
Can we move between deployment options later?
Yes. On premises, your cloud and hosted by SVH run the same platform, and an installation can move between them.
What happens to our data and customizations?
Device and customer data belongs to you and your customers; SVH never resells it. Branding and product-specific settings you fund remain yours.
Can SVH connect your device?
Answer six short questions. Within two business days we reply with the path for your device. Then we book a demo with your engineers.